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Automation HandbookUnderstandWhy Agents?

First Steps Beyond Prompting

Most teams start strong with prompts. They build workflows to classify tickets, summarize documents, or generate feedback. And at first — it works. It’s fast, cheap, and impressive.

But soon, things get messy:

  • Prompts balloon into fragile blocks of logic
  • You hit token limits and context confusion
  • You can’t reliably evaluate or improve them

You realize you’re not building prompts anymore — you’re engineering behavior. And prompts alone don’t give you the tools to do it well.


❌ Where Prompts Break

1. Context Overload

You feed in too much: instructions, history, edge cases, and the LLM starts missing the point.

✅ You need retrieval — dynamically pulling in only the relevant context for the task at hand.


2. Multi-Step Logic

You want to:

  1. Check if the input is complete
  2. Match it against a rubric
  3. Then give specific feedback

Prompts don’t carry forward reasoning between steps.

✅ You need structured workflows — sequences, branches, conditionals, and memory.


3. System Integration

You want to pull metadata or save results. LLMs don’t talk to APIs on their own.

✅ You need tool calls — safe, structured access to your internal systems.


4. Zero Visibility

When something fails, you don’t know why.

  • Was it the prompt?
  • The data?
  • The retrieved input?

✅ You need observability — full traceability into what the model saw and why it responded the way it did.


5. No Testability

You tweak a prompt and hope it helped. But did it?

✅ You need evaluation — side-by-side output comparison, score tracking, prompt versioning.


🧩 What You Actually Need

When prompting stops being enough, you don’t need more hacks — you need a system:

  • Retrieval to focus the model
  • Tools to act on real data
  • Workflows to structure logic
  • Prompt config you can update and version
  • Evaluation to drive quality and improvement

This is how you go from demo to dependable. From magic to infrastructure.

This is the core of what the Aegis Stack delivers.


🤖 So What Is an Agent?

An agent is not a buzzword — it’s just the name for a system that combines all of the above:

  • It uses prompts — but in structured, reusable ways
  • It pulls in external context via retrieval
  • It calls tools or APIs to get things done
  • It tracks what happened, and adapts based on outcome

You can think of it as composable intelligence:

A unit of behavior you can version, evaluate, and integrate safely into your product or process.

It’s what turns prompting into production.


📌 A Real Example

Let’s say you’re the CTO of an LMS platform. You’re trying to auto-grade short answer questions. You build a prompt using the model answer and a rubric. It works — for a bit.

But:

  • Some questions are too long for the prompt
  • Others have multi-part scoring logic
  • You can’t tell if it’s improving or getting worse
  • And your customers want transparency

What you actually need:

  • Retrieval of only the rubric elements that matter
  • A step-by-step logic chain for grading
  • A final summarization step that maps to your feedback style
  • Evaluation sets to validate grading quality

This is what Aegis helps you build — not just a prompt, but a reliable, production-grade marking assistant.

Next: what goes wrong when teams try to “just prompt.”

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